NoBackOffice Patient Terms of Service

Last updated: June 2026

By clicking "I Agree," booking an appointment, or using this platform, you ("Patient") agree to these Terms of Use ("Terms"). Before your visit, you also accept your Provider's outpatient services agreement, which governs your care; these Terms cover only your use of the platform technology. If you do not agree, do not use the platform.

1. What this platform is.

NoBackOffice, Inc. ("NoBackOffice," "we," "us") provides administrative technology (online booking, messaging, an AI-assisted receptionist, payment processing, and record-keeping tools) used by your healthcare provider ("Provider"). NoBackOffice is a technology vendor only. We are not your healthcare provider, do not practice medicine, and do not provide medical advice. All clinical decisions are your Provider's sole responsibility.

2. No medical advice; AI content.

The platform may use AI to generate messages, summaries, and other content, and an AI receptionist may answer routine administrative questions. Such content is administrative only, may contain errors, and is not medical advice. For any medical question or emergency, contact your Provider or call 911.

3. Your account and use.

You agree to provide accurate information, keep your credentials secure, use the platform only for lawful purposes related to your own care (or care you are authorized to manage), and not misuse or disrupt the platform.

4. Electronic Communications Consent and Acknowledgment.

(a) Consent to Electronic Communications.

Patient authorizes the healthcare provider and its service providers, including NoBackOffice, to communicate with Patient by email, SMS text message, telephone, voicemail, and other electronic means regarding appointment scheduling, registration, billing, payment, administrative matters, treatment-related matters, and other services associated with Patient's care.

(b) Patient Contact Information and Preferences.

Patient is responsible for providing accurate email addresses, telephone numbers, and communication preferences and for promptly notifying the healthcare provider of any changes. Patient may request that communications be sent by an alternative method or to an alternative location, subject to reasonable operational and legal limitations.

(c) Communication Risks.

Patient understands that ordinary email and SMS text messages may not be encrypted end-to-end and may be accessed, stored, displayed, forwarded, or intercepted through personal devices, email accounts, telecommunications carriers, networks, applications, or other systems that are not owned or controlled by the healthcare provider or NoBackOffice.

(d) Patient-Initiated Disclosure of Health Information.

Patient may voluntarily include health information or other sensitive information in an email, text message, voicemail, or other communication sent from Patient's personal account or device. Patient understands that Patient controls the content submitted through such personal communication methods and accepts the privacy and security risks associated with transmitting information through systems selected or controlled by Patient. To the extent permitted by applicable law, NoBackOffice shall not be responsible for unauthorized access, disclosure, interception, forwarding, loss, or compromise occurring solely within a Patient-controlled email account, telephone, device, network, carrier, application, or communication system, except to the extent caused by NoBackOffice's breach of applicable law, contractual obligations, negligence, willful misconduct, or failure to implement required safeguards.

(e) Shared Devices and Accounts.

Patient understands that individuals who have access to Patient's telephone, email account, voicemail, computer, shared family account, or other device may be able to view communications containing health or billing information. Patient is responsible for considering these risks when selecting communication methods and contact information.

(f) Withdrawal or Modification of Consent.

Patient may withdraw or modify this consent at any time by providing written notice to the healthcare provider or NoBackOffice. Withdrawal will apply prospectively and will not affect communications previously sent in reliance on this consent. Certain communications may still be made when permitted or required by applicable law.

(g) Reasonable Safeguards.

The healthcare provider and NoBackOffice will use reasonable administrative, physical, and technical safeguards appropriate to the nature of the information communicated. Nothing in this consent waives Patient's rights under applicable privacy law or excuses the healthcare provider or NoBackOffice from obligations imposed by applicable law.

5. Payments.

Payments are processed by Stripe under Stripe's terms. Your Provider, not NoBackOffice, sets all amounts charged, including copays, coinsurance, self-pay amounts, cancellation or no-show fees, and any processing fees. Separate payment, card-on-file, and recording authorizations may be presented when applicable. Direct billing questions to your Provider.

6. Privacy.

Your health information is handled by your Provider under its Notice of Privacy Practices and applicable law, including HIPAA. NoBackOffice processes it on your Provider's behalf as its business associate. These Terms are not your Provider's privacy notice; refer to that notice for how your health information is used and disclosed.

7. No warranties.

8. Limitation of liability.

9. Dispute resolution; arbitration.

Any dispute relating to the platform will be resolved by binding individual arbitration before the American Arbitration Association under its Consumer Arbitration Rules. You and NoBackOffice waive any right to a jury trial and to participate in a class action. You may opt out by written notice to support@nobackoffice.com within 30 days of first accepting these Terms. This section does not apply to claims that may not be arbitrated under applicable law.

10. Requests and questions; general.

Raise any request, question, or notice, including about your care, your bill, your records, these Terms, or your communication preferences, to your Provider, not to NoBackOffice directly; your Provider will involve NoBackOffice as needed. We may update these Terms; material changes will be posted, and continued use means acceptance. These Terms are governed by Delaware law, except where consumer-protection law requires otherwise.

By clicking "I Agree," you acknowledge that you have read and agree to these Terms.