Terms of Service

Last Updated: February 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of the software platform, websites, applications, and related services (collectively, the "Services") provided by NoBackOffice, Inc. ("NoBackOffice," "we," "us," or "our").

By accessing or using the Services, you ("Customer," "you") agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Services

NoBackOffice provides a cloud-based software platform designed to assist healthcare practices with administrative, operational, and workflow automation, including but not limited to scheduling, billing workflows, documentation tools, and integrations ("Services").

We may modify or discontinue portions of the Services at any time.

3. Eligibility

You must:

• Be at least 18 years old
• Be legally permitted to enter into a binding contract
• Be a licensed healthcare provider, practice, or authorized staff member (where applicable)

4. Account Registration and Responsibilities

4.1 Account Creation

You must provide accurate and complete information when creating an account.

4.2 Account Security

You are responsible for:

• Maintaining confidentiality of login credentials
• All activity occurring under your account
• Immediately notifying us of unauthorized access

5. HIPAA and Protected Health Information (PHI)

5.1 Business Associate Relationship

When applicable, NoBackOffice acts as a Business Associate under HIPAA.

5.2 Business Associate Agreement (BAA)

Access to PHI requires execution of a Business Associate Agreement (BAA) between NoBackOffice and Customer. In the event of conflict, the BAA controls with respect to PHI.

5.3 Customer Responsibilities

Customer is solely responsible for:

• Compliance with HIPAA and other healthcare laws
• Obtaining patient consents
• Accuracy and legality of all PHI entered into the Services

6. Acceptable Use

You agree not to:

• Violate any law or regulation
• Upload malicious code or interfere with system integrity
• Attempt unauthorized access
• Use the Services for unlawful, fraudulent, or abusive purposes
• Reverse engineer or copy the Services

7. Fees and Payment

7.1 Fees

Fees are described in your subscription plan, order form, or written agreement.

7.2 Payment

You authorize us (or our payment processor) to charge applicable fees. Fees are non-refundable unless required by law or expressly stated.

7.3 Taxes

You are responsible for all applicable taxes, excluding taxes based on our income.

8. Intellectual Property

8.1 Ownership

NoBackOffice retains all rights, title, and interest in the Services, including all software, trademarks, and intellectual property.

8.2 Customer Data

You retain ownership of your data. You grant NoBackOffice a limited license to process data solely to provide the Services.

8.3 Feedback

Any feedback you provide may be used by NoBackOffice without obligation or compensation.

9. Third-Party Services

The Services may integrate with third-party services. NoBackOffice is not responsible for third-party products, services, or data practices.

10. Confidentiality

Each party agrees to protect the other's confidential information using reasonable care and to use it only for purposes of these Terms.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect data. However, no system is completely secure.

12. Term and Termination

12.1 Term

These Terms remain in effect while you use the Services.

12.2 Termination by Customer

You may terminate by discontinuing use, subject to payment obligations.

12.3 Termination by NoBackOffice

We may suspend or terminate access if you:

• Breach these Terms
• Violate law
• Pose security or compliance risk

13. Data Access and Deletion Upon Termination

Upon termination, Customer may request export or deletion of data, subject to:

• Legal retention requirements
• BAA obligations

14. Disclaimers

15. Limitation of Liability

16. Indemnification

You agree to indemnify and hold harmless NoBackOffice from claims arising from:

• Your use of the Services
• Your violation of law
• Your data or content

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles.

Any disputes shall be resolved in state or federal courts located in Delaware, unless otherwise agreed.

18. Changes to Terms

We may update these Terms from time to time. Continued use after changes constitutes acceptance.

19. Assignment

You may not assign these Terms without consent. NoBackOffice may assign in connection with a merger, acquisition, or asset sale.

20. Entire Agreement

These Terms, together with:

• Privacy Policy
• BAA (if applicable)
• Order Forms

constitute the entire agreement between the parties.

21. SMS and Voice Communication Terms

21.1 SMS Messaging Program

NoBackOffice operates an SMS messaging program on behalf of participating healthcare practices. The program provides healthcare-related administrative communications including: appointment scheduling and confirmations, appointment reminders, general practice information, new patient intake guidance, prescription refill request routing, and callback request coordination.

This is a standard-rate messaging program. NoBackOffice does NOT send marketing, promotional, or advertising messages. All messages are transactional and administrative in nature.

21.2 Voice Service

NoBackOffice provides an AI-powered voice assistant that answers inbound calls to participating healthcare practices. When you call your provider's phone number, the voice assistant may answer and help with administrative tasks such as appointment scheduling, general practice information, and routing your request to the appropriate staff member.

NoBackOffice does NOT place outbound calls to patients. The voice assistant only answers calls that you initiate. Because you are the one placing the call, no separate consent or opt-in is required for the voice service.

21.3 Express Written Consent and Opt-In for SMS

You will only receive SMS messages from NoBackOffice if you have provided prior express written consent through one of the following methods:

• (a) Digital Consent Form: By actively checking an unchecked consent checkbox on a patient registration or intake form and submitting the form. The act of checking the box and submitting constitutes express written consent.
• (b) Keyword Opt-In: By texting START to your healthcare provider's phone number, receiving a confirmation message with program details, and replying YES. You are NOT enrolled until you reply YES. The act of sending the written text reply YES constitutes express written consent.

Consent to receive SMS messages is NOT required as a condition of purchasing any goods or services, nor is it required to receive healthcare services from your provider. You may decline consent at any time without affecting your care.

21.4 Message Frequency

Message frequency varies based on your interactions and needs. Typical SMS conversations involve 2 to 10 messages. You may also receive periodic appointment reminders. You will not receive more messages than necessary to fulfill your administrative requests.

21.5 Message and Data Rates

Message and data rates may apply for SMS. Check with your wireless carrier for details about your text messaging plan and any applicable charges. NoBackOffice is not responsible for any fees charged by your wireless carrier.

21.6 How to Opt Out of SMS (STOP)

You may opt out of SMS messages at any time by replying STOP to any message received from your provider's number. After opting out, you will receive one final confirmation message:

No further SMS messages will be sent unless you re-enroll by texting START or by contacting your provider's office.

21.7 How to Get Help (HELP)

You may text HELP to any message received from your provider's number to receive support information. You will receive:

You may also contact NoBackOffice at [email protected] or contact your healthcare provider's office directly.

21.8 Supported Carriers

Our SMS service supports all major U.S. wireless carriers including but not limited to AT&T, T-Mobile, Verizon, and Sprint. Carriers are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.

21.9 Privacy and Data Sharing

Your phone number, opt-in status, and message content will not be sold to or shared with third parties or affiliates for marketing or promotional purposes. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your information is used solely to deliver the healthcare administrative communications you have provided express written consent to receive, and to maintain records of your consent and communication preferences.

All data handling complies with HIPAA (Health Insurance Portability and Accountability Act) requirements. NoBackOffice has executed Business Associate Agreements (BAAs) with all third-party service providers and subprocessors involved in handling PHI and messaging data. For full details, see our Privacy Policy: https://nobackoffice.com/privacy.html

21.10 Disclaimer

SMS and voice communication services are provided for administrative convenience only. They do not constitute medical advice, diagnosis, or treatment. In case of a medical emergency, call 911 or go to your nearest emergency room. Do not rely on SMS messages for urgent or time-sensitive healthcare needs.

22. Contact Information